Refund policy
We hope that you love all of your purchases from Kismet Boutique. However, we do understand that not every purchase works out, we are happy to offer STORE CREDIT or EXCHANGE within 14 days of your receipt of the merchandise. After this time, the item will not be eligible for return.
ADDITIONAL RETURN DETAILS:
- Returned merchandise must not be worn, altered, or washed.
- Returned merchandise must have no make-up, stains or smells of any kind.
- Returned merchandise must have all tags still attached.
- Footwear must be in the original box without any shipping labels attached.
- Shipping & handling charges are not refundable
- Sale items, seasonal, jewelry, body products, perfumes, candles and intimates / hosiery are FINAL SALE
- Gift cards cannot be returned.
- Damaged items must be reported within 2 day of receipt of your order. Please email us at shop@kismetlg.com with photos of any damage.
To return an item, please ship it via an insured shipping service to:
Kismet Boutique
ATTN: Returns
100 N. Santa Cruz Avenue STE A
Los Gatos, CA 95030
Once we have received your return, please allow 3 days for us to process your store credit or exchange. You will be issued a store credit via e-mail which will be a gift card code
If you have any questions, please contact us at shop@kismetlg.com or at 408-395-4664 (Monday - Saturday 10am - 6pm PST)